Emanuelle Lachmann

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  • Selling is simple (How it works)

    1. List for free   Download the Vinted app for free. Take photos of your item, describe it, and set your price. Tap “Upload” and your listing is live.     2. Sell it, ship it   Sold! Box your item,...

  • Buyers: Our catalog rules

    Trust is fundamental to us. We strive to earn it, maintain it, and reward it. We make every effort to ensure that every item sold  arrives exactly as described by the seller. Our priority is to pro...

  • How can I return an order?

    To return an order, simply use the return label that came in your order to the box and drop it at your nearest DHL Shop, you can return items within 60 days with no extra costs.

  • Whre is my order?

    To find your order status, simply add your order number into our chat and our agent will give you sttus in seconds.

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...

  • How do I customise my Help Centre?

    You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...

  • How do I publish my content in other languages?

    If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...

  • How to request a refund?

    All our merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your Stellar Skyonomy subs...

  • Welcome to your Help Centre!

    You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...